Terms & conditions

1 General
The information contained in this website may contain technical inaccuracies and typographical errors. Any information contained in or made available from the website is intended for information purposes only. It does not constitute legal advice and is made without warranty of any kind, either express or implied. Whilst Continental Underfloor makes every effort to ensure that the content is accurate and up to date, nothing in these pages should be construed as legal advice. Care must be taken in respect of the information contained in this website without professional advice. The Principal for the time being of Continental Underfloor will not be liable to you for any loss which results from reliance on information contained in this site. Continental Underfloor and any other persons involved in the management of the firm may make changes to the content of this website at any time without notice. Continental Underfloor makes no representations as to the security, quality or propriety of any website which may be accessed through Continental's website. Connected websites accessed through Continental's website are independent websites. Continental Underfloor does not exercise any control, whether financial, editorial or of any kind and are not in any way endorsed by Continental. Users should exercise caution and look at the privacy statement applicable to the website in question. Continental Underfloor will not be liable to you for any direct, indirect, consequential, special or other damage resulting from the transmission from Continental Underfloor to your computer system of any viruses, worms, trojan horses or other destructive programs however caused, such damage to include, without limitation, loss of profit, interruption to business, loss of the whole or any part of a programme or any data howsoever stored whether saved on a computer system or otherwise. You may not create a link to this website from another website or document without Continental's prior written consent.

2 Downloading and printing material from this website
2.1 All design, text and graphics displayed on Continental Underfloor's website and selection or arrangement thereof are the copyright of their respective owners. You are granted permission to electronically copy and print in hard copy portions of Continental's website for your own personal use. Any other use of materials from Continental's website (including but not limited to reproduction for purposes other than those noted above, and modification, distribution or republication) without written permission of Continental is strictly prohibited.

2.2 You are responsible for ensuring that all portions of Continental Underfloor's website you electronically copy or print in accordance with the provision of these terms and conditions of use which permit such copying and/or printing are free from viruses, worms, Trojan horses or other items of a destructive nature.

3 Intellectual property
All trademarks, product names, brand names, company names, titles, copyrights or logos cited herein are the trademarks, trade names or copyright of their respective owners. No permission is given by Continental Underfloor in respect of the use of any such trademarks, product names, brand names, company names, titles copyrights or logos.

4 Privacy policy
Continental Underfloor® respects your privacy. Any details which you give to us via this website may be added to our database. We may store details of your name, address, email address, telephone number and details of the gender and interests or other information relevant to customer surveys and/or offers. This information allows Continental to notify you of any events about which you have requested information or to reply to any queries you raise via email. We do not pass your details on to any third party. The personal information which you provide us with, together with details of your project may also be used by Continental Underfloor for the purpose of sending you information which we believe may be of interest to you or for related marketing purposes. Continental Underfloor may pass on your details to accountants, consultants or other professionals for the purpose of obtaining professional advice and complying with our contractual obligations. If you would rather not receive this material please send an email to info@ufh.co.uk. Otherwise, by submitting your information you consent to its use in this way. To help us keep our database up to date, we would be grateful if you would let us know as soon as any of your details change or if you notice any inaccuracies in them. If you would like to see the information we hold about you or would like to be removed from our database, send an email to info@ufh.co.uk.

The internet is not a secure medium. However, Continental Underfloor will use its reasonable endeavours to keep confidential the personal information it receives from you via this website. Continental Underfloor uses such information only as set out in these terms and conditions of use and will note sell or pass such information on to any third parties for marketing purposes without first obtaining your consent.

5 Changes and further consent
5.1 If Continental Underfloor change its terms and conditions of use, we will post details on this page so that you may be aware of them and you will be given a chance to ask us not to use your personal information for the changed purposes.
Because the Internet infrastructure is global, and it is not possible to predict the routes that information sent over the internet will take, the information you send may be transferred temporarily via a route which takes it outside the European Economic area as it passes between you and us. By submitting your information you consent to this transfer.

6 Losses resulting from unauthorised access to your data
You accept the risk that data transmitted electronically via Continental Underfloor's website or otherwise may be intercepted before reaching its intended destination or accessed by unauthorised third parties and may be exploited unlawfully by such third parties. Continental Underfloor does not assume responsibility for guarding against the acts of such parties and shall not be liable for any direct, indirect, consequential, special or other damage resulting from third parties' interception of or access to data of whatever nature.

7 Governing law
7.1 If not actually the case, the contract under which you use Continental Underfloor shall be deemed to have been made in England and the construction, validity and performance of these terms and conditions of use shall be governed in all respects by English law and the English courts shall have non-exclusive jurisdiction in respect of any dispute between you and Continental Underfloor concerning your use of Continental's website.

8 Continental Underfloor webstore
8.1 On our website, you may place an order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the "Place order and pay" button on the checkout page.

8.2 All orders placed by you and purchases of goods by you from us are subject to acceptance by us. We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.

9 Terms and conditions of sale
9.0.1. Definitions
‘The Company’ means Continal® Group Ltd t/as Continental Underfloor® of Unit C, Pipers Close, Pennygillam Ind Est, Launceston, Cornwall, PL15 7PJ. ‘The Conditions’ means the standard conditions of sale set out in this document (unless the context otherwise requires) and includes any special terms agreed in Writing between The Company and The Customer. ‘The Contract’ means the contract for the sale and purchase of The Goods. ‘The Customer’ means any person contracting with The Company. ‘The Goods’ means The Goods (including any instalment of The Goods or any parts of them) which The Company is to supply in accordance with these conditions. ‘Writing’ and any similar expression includes a facsimile transmission, email, and other comparable means of communication. 

9.0.2. Application
(a) The Company’s conditions of sale are set out below to the exclusion of all other conditions, and shall be incorporated in every offer, quotation, acceptance, and The Contract for the sale or supply of Goods or services by The Company. No addition to, or variation of these Conditions will bind The Company unless it is specifically agreed in Writing and signed by a Director of The Company. No agent or person employed by, or under contract with The Company has any authority to alter or vary in any way these Conditions except as stated above.
(b) If these terms are so varied then, subject to the express terms of that variation, these Conditions shall continue to apply as if that variation were incorporated into this Contract. If any document placing an order with The Company includes or refers to other conditions of contract then no account shall be taken of such other conditions.
(c) Any typographical, clerical, or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by The Company shall be subject to correction without liability on the part of The Company.

9.0.3. Acceptance of orders
(a) All offers and quotations by The Company are given on the basis of prompt acceptance by The Customer and shall remain open for acceptance for a period of 90 days unless revoked, withdrawn or verified by The Company prior to such acceptance.
(b) The Company shall sell and The Customer shall purchase The Goods in accordance with The Company’s written quotation (if accepted by The Customer) or The Customer’s written order (if accepted by The Company), to the exclusion of any other conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made, or purported to be made by The Customer.
(c) A non-refundable deposit representing 33% of the total purchase price as set out in The Company’s quotation (‘the deposit’) shall be payable when placing the order. Cheque, cash, or interbank transfer may make payment of the deposit.
(d) No order submitted by The Customer shall be deemed to be accepted by The Company unless and until confirmed by The Company in Writing.
(e) The Customer shall be responsible to The Company for ensuring the accuracy of the terms of any order submitted by The Customer, and for giving The Company any necessary information relating to The Goods with insufficient time to enable The Company to perform The Contract.
(f) Any discrepancies contained in the quotation must be notified in Writing to The Company within seven days or The Company will be entitled to assume that all details contained thereon are a correct and accurate interpretation of The Customer’s requirements.
(g) After The Company shall have acknowledged The Customer’s Order The Customer shall not be entitled to cancel The Contract (or any part thereof) without the written agreement of The Company and The Customer Undertakes forthwith to pay the fair and reasonable costs of any or all work actually carried out by The Company prior to the date of such cancellation.
(h) Returns. All claims relating to delivery discrepancies must be notified to Continental Underfloor within 7 working days of the goods being received / collected. You must e-mail notification of the goods that you wish to return to either your TSA or info@ufh.co.uk you will then receive a Returns number. There must also be details of the reason for the return –e.g. duplicated order, incorrect goods sent, faulty goods being returned, etc. You must ensure the returns number is sent back to us with the goods. Freight Needs to be organised through your own carrier. All goods being returned need to be with Continental Underfloor within 30 days of the return documentation being received otherwise the goods will not be accepted and the return will be cancelled. 
(i) Unwanted items. Should you wish to return an item purchased from us, goods must be returned within 90 days of delivery, we will only accept the return of such items where they are in their original undamaged packaging, are complete with any accessories or instructions included with them, and in a condition that allows us to re-sell them (following inspection, testing and re-stocking) in as new quality. Where we accept the item as being fit for re-sale we will reimburse the cost of the item to you minus a re-stocking / testing fee of 25%. We do not reimburse postage or delivery costs on unwanted items. 

9.0.4. Company specifications
All descriptions, specifications, drawings, layouts and dimensions submitted by The Company are to be deemed approximate only, and descriptions and illustrations in The Company’s catalogue, price lists and other advertising matter shall not form any part of a contract. 

9.0.5. Prices and charges
(a) Until an order has become binding on The Company all prices are subject to change without prior notice.
(b) The price of The Goods shall be The Company’s quoted price. Prices quoted are exclusive of VAT (unless otherwise stated).
(c) After the order has become binding on The Company, all prices are subject to increase to reflect variations from time to time in costs which are due to any factor beyond the control of The Company (including without limitation costs of materials, labour, transport and any tax, fees or charge imposed by the government or other authority) or any change in delivery dates, quantities or specifications for The Goods which is requested by The Customer, or any delay caused by any instructions of The Customer or failure of The Customer to give The Company adequate information or instructions. 

9.0.6. Invoices and payments
(a) Unless otherwise deemed by The Company or stated in Writing the gross invoice amount is payable prior to delivery of The Goods (‘the due date’).
(b) If The Customer defaults in payment The Company may, in addition to exercising rights as above, and without prejudice to any other right or remedy available to The Company cancel The Contract and cancel any other orders received from The Customer.
(c) After the Due Date interest will, at the discretion of The Company be charged at a rate not greater than 5% above the base rate which will be calculated from the date the payment was due until and including the date of the actual payment. If any invoice is not paid on the Due Date all other invoices issued to The Customer by The Company shall thereupon be deemed due and immediately become payable in full.
(d) If The Customer issues a cheque which is not honoured on presentation or if The Company deems it necessary to arrange special presentation of a cheque The Company reserve the right to debit The Customer With the cost of doing so. 

9.0.7. Delivery of goods
(a) Delivery of The Goods shall be made by The Company Delivering The Goods at the time and the place notified by The Customer or if The Customer wrongfully fails to take delivery of The Goods, the time when The Company has tendered delivery of The Goods. Where goods are sent to a destination outside the United Kingdom, the provisions of INCONTERMS shall apply unless there is any inconsistency in which case the terms contained herein shall apply in precedence.
(b) Any time or date specified by The Company as the time or date on which The Goods will be delivered is given and intended as an estimate only and The Company shall not be liable for any loss, damage or expense arising from any delay in delivery however caused. The time for delivery shall not be of the essence unless previously agreed by The Company in Writing. TheGoods may be delivered by The Company in advance of the quoted delivery date upon giving reasonable notice to The Customer.
(c) The Company reserves the right to make delivery by instalments unless otherwise expressly stipulated in The Contract, and these Conditions shall apply to each instalment delivery and any claim by The Customer in respect of any one or more instalments shall not entitle The Customer to treat The Contract as a whole as repudiated.
(d) If The Company failed to deliver The Goods (or any instalment) for any reason other than any cause beyond The Company’s reasonable control, or The Customer’s fault, and The Company is accordingly liable to The Customer, The Company’s liability shall be limited to the excess (if any) of acost to The Customer (in the cheapest available market) of similar goods to replace those not delivered over the price of The Goods.
(e) If The Customer fails to take delivery of The Goods or fails to give The Company adequate delivery instructions at the time stated for delivery then without limiting or any other right or remedy available to The Company, The Company may store The Goods until actual delivery and charge The Customer for the reasonable costs (including insurance of storage) or sell The Goods at the best price readily obtainable (after deducting all reasonable storage and selling expenses) to The Customer for the excess over the price under The Contract or charge The Customer for any shortfall below the price under The Contract.
(f) The mode of transport shall be at The Company’s Discretion. For deliveries outside mainland Great Britain The Company shall be entitled to charge all additional delivery costs to The Customer’s account. 

9.0.8. Inspection of goods
Goods must be carefully examined on arrival at The Customer’s premises, and acceptance thereof duly signed for by The Customer or his appointed agent will be deemed to constitute acceptance by The Customer of The Goods in good condition and conformity in all respects with the order. 

9.0.9. Defective goods
(a) Subject to the exclusions set out in (b) below, The Company warrants that The Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship from the date of delivery for the following periods:
(i) Panels, fitting systems, manifolds, valves, adapters, mixing systems and water controls: 20 (twenty) years.
(ii) Electrical / electronic elements and circulation pumps: 2 (two) years.
(iii) Floor heating pipe: 10 (ten) years.
(b) The above warranty is given by The Company subject to the following conditions.
(i) The Company shall be under no liability in respect of any defect in The Goods arising from any drawing, design or specification supplied by The Customer.
(ii) The Company shall be under no liability in respect of any defect arising from wear or tear, wilful damage, negligence, abnormal working conditions, failure to follow The Company’s instructions (whether oral or in Writing) misuse or alteration or repair of The Goods without The Company's approval.
(iii) The Company shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for The Goods has not been paid by the Due Date for payment.
(iv) The above warranty does not extend to parts, materials or other equipment not manufactured by The Company in respect of which The Customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to The Company.
(c) A claim by The Customer which is based on any defect in the quality or condition of The Goods or their failure to correspond with specification shall (whether or not delivery is refused by The Customer) be notified to The Company within seven days from the date of delivery or (whether defect or failure was not apparent on reasonable inspection) within reasonable time after discovery of the defect or failure. If delivery is not refused, and The Customer does not notify The Company accordingly, The Customer shall not be entitled to reject The Goods and The Company shall have no liability for such defect or failure and The Customer shall be bound to pay the price as if The Goods has been delivered in accordance with The Contract.
(d) Where The Goods are returned by The Customer and accepted as defective by The Company, The Company shall at its option either repair or replace such goods without cost to The Customer or allow The Customer to credit therefore. The Customer shall not be entitled to make any claim in respect of such goods for work done thereon, transport claim, loss of profit on resale or in respect of any claim, loss, damage or expense whatsoever other than replacement cost.
(e) The Customer shall not be entitled to withhold payment by reason of an alleged minor defect.
(f) Except as expressly provided in these Conditions, andexcept where The Goods are sold to a person dealing as a consumer (within the meaning of Unfair Contract Act 1977) all warranties, conditions, and other terms implied by statute or common law are excluded.
(g) Where The Goods are sold under a consumer transaction (as defined by the Consumer Transaction (Restriction On Statements) order 1976) the statutory right of The Customer are not affected by these Conditions.
(h) Except in respect of death or personal injury caused by The Company’s negligence, or liability for defective products under the Consumer Protection Act 1987 The Company shall not be liable to The Customer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law under the express terms of The Contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by negligence of The Company or its employees or agents or otherwise) which arise out of or in connection with the supply of The Goods or expressly provided in these Conditions.

9.1.0. Risk and property
(a) Risk of damage to or loss of The Goods shall pass to The Customer
(i) In the case of goods to be delivered at The Company’s Premises, at the time when The Company notifies The Customer that The Goods are available for collection, or
(ii) In the case of goods to be delivered otherwise than at The Company’s premises, at the time of delivery or if The Customer wrongfully fails to take delivery of The Goods, the time when The Company has tendered delivery of The Goods.
(b) Notwithstanding delivery and the passing of risk in The Goods or any other provision of these Conditions, the property in The Goods Shall not pass to The Customer until The Company has received in cash or cleared funds payment in full of the price of The Goods and all other goods agreed to be sold by The Company to The Customer for which payment is then due.
(c) Until such time as the property in The Goods passes to The Customer, The Customer shall hold The Goods as The Company’s fiduciary agent and bailee, and shall keep The Goods separate from those of The Customer and third parties and properly stored, protected and insured and identified as The Company’s property, but The Customer shall be entitled to resell or use The Goods in the ordinary course of its business.
(d) Until such time as the property in The Goods passes to The Customer (and provided The Goods are still in existence and have not been resold) The Company shall be entitled at any time to require the Buyer to deliver up The Goods to The Company and, if the Buyer fails to do so forthwith, to enter upon the premises of the Buyer or any third party where The Goods are stored and repossess The Goods.
(e) The Customer shall not be entitled to pledge or in anyway charge by way of security for any indebtedness any of The Goods which remain the property of The Company, but if The Company does so all monies owing by The Customer to The Company shall (without prejudice to any other right or remedy of The Company) forthwith become due and payable. 

9.1.1. Installation
(a) Where The Company provides installation work or advice to The Customer, it warrants that such work shall be done or such advice given with reasonable skill and care.
(b) The Company does not accept liability for any action or omission on the part of any approved installer or other person.
(c) It is the responsibility of The Customer to obtain any required planning permission to ensure that the work to be undertaken complies with Building Regulations including any local building codes.
(d) The Company shall not be liable in respect of any waste or damage to or interference with any water supply whether public or private, whether under the Environmental Protection Act 1990, the Water Industries Act 1991, The Water Resources Act 1991 or otherwise in connection with the supply or installation of goods and it shall be The Customer’s responsibility to ensure that any reasonable requirements in respect of water supplies and the presence on land of waste are complied with fully. If a claim is made against The Company under any of the foregoing legislation then The Customer shall indemnify The Company against all loss, damages, costs and expenses awarded against or incurred by The Company in connection with the claim.

9.1.2. Force majeure
The Company shall not be liable to The Customer to the extent that fulfilment of its obligation to The Customer has been prevented, hindered or delayed by force majeure as hereinafter defined and without limiting the generality of the foregoing The Company shall be entitled to cancel delivery in whole or in part when it is delayed or prevented from making delivering by strikes, lock-outs, trade disputes or labour troubles or any cause beyond The Company’s control including, without limitation, Act of God, embargo, or other Governmental Act, regulation or request, fire, accident, war, riot, delay in transportation, inability to obtain adequate labour, materials or manufacturing facilities (‘force majeure’) and The Company shall not be bound to obtain in the market goods with which to replace goods delivery of which has been cancelled as a result of any said events. 

9.1.3. Patents/modifications and improvements
(a) In cases where The Customer provides drawings, design, models or specifications for the purpose of enabling The Company to fulfil the Contract, The Customer shall indemnify The Company against all actions, claims,costs, damages or losses arising from any infringement of letters, patent, design, trademark or copyright protected by law in respect of such drawings, models or specifications or any Goods made or supplied by The Company in compliance therewith.
(b) The Company reserves the right to undertake such modifications or improvements to any of its products as shall be deemed necessary from time to time without any prior notification and such modifications or improvements shall not entitle The Customer to reject The Goods, improved or modified or any products previously supplied to The Customer prior to the modification or improvement being affected. 

9.1.4. Miscellaneous
(a) A person who is not a party to The Contract has no right under The Contract (Rights of Third Parties) Act 1999 to enforce any term of The Contract, this does not affect any right or remedy of a third party which exists or is available apart from that Act.
(b) The validity, construction, and performance of this contract shall be governed by the Law of England and be within the exclusive jurisdiction of the English Courts.
(c) Any notice relating to these Conditions shall be in Writing and maybe served or delivered to the party to be served in the case of The Company at its registered office and in the case of an individual at his address notified in Writing to the other party from time to time and notices sent by first class delivery mail shall be deemed to have been delivered seventy-two hours after posting and proof of due posting shall be sufficient evidence of delivery.
(d) The headings of these Conditions are for ease of reference only and do not affect their construction and nor do they limit their scope.
(e) The singular, where appropriate includes the plural and vice versa.
(f) If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected hereby.
(g) No waiver by The Company of any breach of The Contract by The Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.