Why customer service matters

Underfloor heating blog

These days the construction industry can feel a bit like a race to the bottom. Cheaper product, quicker installations, cheaper quotes – all very convenient and good for the bank balance in the short term, but cheaper very rarely equals better quality.

And when you’re building your forever home, or creating a new extension for a family, what you need is quality and service not a solution that’s quick and cheap, but ultimately unreliable.

So often, cheap also means a shorter life span, poor instructions and little support from the supplier if there are any installation issues – something that’s vital to any tradesperson when they’re installing underfloor heating (UFH). A UFH system is going to be buried in a screed floor or under floorboards potentially for 50 years, so getting it right first time is vital. No-one wants to be back on site within six months digging up a concrete floor – often at their own expense – to try and fix a system that isn’t up to par.

That’s why the trades who value quality choose Continal Underfloor Heating. We were founded by self-confessed UFH Geek Chris Ingram, who started the company after struggling to find a reliable UFH manufacturer for his own self-build project, more than 20 years ago. Since then he has dedicated himself, and his company, to offering fellow self-builders and tradespeople what he himself had been unable to find – a reliable and honest supplier of quality systems, supported by insurance-backed warranties and all the technical support an installer could need.

But don’t just ask us – ask our customers! They regularly tell us they value our first-class customer service support, and even take to Trustpilot to tell the world why they would recommend us to their fellow engineers. Plus, we’re the only UFH supplier to be Trading Standards Approved under their ‘Buy with Confidence’ scheme.

Customer reviews

We sell direct to the trades, and all our customers have access to a dedicated, experienced Technical Sales Adviser who’s always at the end of the phone. And our support doesn’t end when the contract is signed; we’re here to help at every stage of the installation process.

We’ll talk you through any questions, and we’ll talk to your customer – the homeowner – to allay any queries they may have.

We offer free training, quotes within hours of receiving the project plans, and full design support from start to finish. Our systems come with everything you’ll need to complete the installation successfully, including CAD plans and full floor-fitting systems, and we’ll deliver direct to site so you don’t even have to take the time to travel to your local merchant.

While we remain competitive, our focus is on system and service quality through-and-through, exceeding all European standards. We’re proud of our product, and of the fact that we have never had a single system failure.

So if you’re looking for an UFH supplier for an upcoming project, whether you’ve fitted UFH before or not, why not ask us for a quote and experience our excellent customer service for yourself?

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